“These are just like the caramels I remember having as a kid.”
I can’t tell you how many times we’ve heard these same words anywhere we offer tiny morsels of our caramels to sample. It’s always a surprise to these people. A very nice, very sentimental surprise. People don’t go to farmers markets looking for caramel, but when they do, they’re often touched in a special nostalgic way.
It’s obvious people from all over the world love caramel. Sweden, France, Germany, Japan, Israel, New Jersey—these are just some of the places we’ve heard that come to mind. Caramels aren’t just universally loved; it’s clear they’re a lifelong touchstone for our palette.
What a pleasure it’s been to connect with people from all over the world on a level this personal and unique. Yes, it generally results in a sale, but even more important to us is how this interaction reaffirms the concept behind our product. It’s good to know there’s still a place in this world dominated by mass production for a handmade, hand-cut, hand-wrapped confection made from pure, local ingredients. It’s how candy (and everything else) used to be made. Have we made progress since then? I know what our taste buds would say.
It’s also interesting to see how people seem to have a pathway in their brain that this flavor touches. It’s like a road that was paved years ago that’s been dormant, but re-awakened by a familiar taste. Activity in the brain creates its own pathways and memories, often forever. Think of a well-worn path in a meadow. This ability to learn and retain is known as plasticity or neuroplasticity. Others would call this involuntary memory the “Proust Effect.”
Regardless of what you call it, these memories are powerful and real. And unlike a post-traumatic memory, these are beautiful, positive, and something people love holding on to for as long as they can. They may even share the experience with their children or friends along with a vivid story of their personal connection to caramel. Our interactions tell us that caramels are a multi-generational experience that’s grounded in goodness.
No, caramels are not just for kids. They are, however, for that kid we all carry around inside us.
When you're passionate about what you do, your product and the pleasure it brings people is its own reward. But truth be told, it can also be nice to be recognized by people aside from appreciative customers. Let's be honest. It's an ego boost to be told you're a standout product in your category. (Call it good, old-fashioned "Excellence Bias.")
At the end of July, we were fortunate enough to be named Westchester Magazine's Editors' Pick for 2017 Best Caramel. Imagine our surprise considering we hadn't even entered the competition. Mind you, we knew we were on their radar since Westchester Magazine had featured us in a recent article, but it was still a very pleasant surprise. It was an honor, actually.
So what does this accolade earn us? Well, bragging rights for one thing. But the first order of business was to be feted along with all the other 2017 winners in a victory lap at the Glen Island Harbour Club in New Rochelle, New York on a perfect July evening.
Imagine an idyllic, manicured yacht club set on the water with huge floor-to-ceiling windows everywhere you look. Now add 500 hungry adults and 3 floors of tables of the award-winning food & drink as far as the eye can see. It was nothing shy of a bacchanal, lubricated by winners like Slovenia Vodka, Farmer & the Fish, Turcos, Digg Inn, Emmas's Ale House, City Limits Diner, Walter's Hot Dogs, Dough Nation and many, many others. In all, there were over 120 winners represented. Each was excellent in its own way. (And it must be said each was extremely generous with attendees.)
This was not the farmers market crowd, so this prize meant something quite special to us: a micro-confectioner with a farmers market product had broken into the main stream. We were there sharing a pedestal with established brands, including multi-generational businesses and even publicly-traded behemoths like Shake Shack. Imagine that.
It was an honor. An exhausting honor. Nonetheless, we were thrilled to be there, and to meet so many new fans. Thank you all for your support, including the support of Editor John Bruno Turiano and his staff. We appreciate each of you making this journey with us from farm to candy.
Participate in enough farmers markets and you start to gain an appreciation for the entire consumer experience. From our point of view, it’s an experience grounded mainly in the process of discovery. Keep in mind these are not people who have seen advertising or other partisan messaging intended to convert them into customers. No marketing here. This is real. People see what you’re offering, give it a taste, then purchase the product, pleased with the knowledge that they have found a treat that they can call their own.
This is their personal discovery. Nobody told them to buy it. It’s a small-batch local product not available at the mall—and that’s just the way they like it. They can’t wait to tell people about this well-kept secret. And we all know that people who love being in the know also love sharing their knowledge with friends and family.
Let’s take discovery further.
The joy of discovery is by no means limited to farmers markets. We’re seeing sample stations at many major grocery store chains these days. To their credit, the grocery chains have learned and adapted based on the farmers market model.
Grocery stores have adapted, so why can't farmers market vendors? We wondered what would happen if we placed our caramels in unexpected places—shops that don't even sell food or candy or anything remotely connected to the local food movement.
That’s real discovery. We want our caramels to be a pleasant surprise in places where you least expect them. For example, right now you'll find our product in a charming upscale consignment shop for kids’ clothing in Bedford Hills, New York. The Preppy Turtle is a staple for parents in Northern Westchester who enjoy a bit of serendipity while outfitting their family. It’s kid’s clothing (and some stylish women’s clothing) from the likes of J. Crew, Vineyard Vines, Lilly Pulitzer and Ralph Lauren, but it also offers its own twist on what you’ll find in a retail consignment shop: a jar of local hand-made caramels prominently displayed by the cash register. This is where moms indulge their kids (or themselves) with a local sweet treat that is fast becoming part of the shopping ritual at this boutique. (We’re told the employees enjoy them, too.)
Something like this takes time to work its way into the experience at a store, but owner Ann Hardy tells us it’s gaining popularity. Over time, customers and their kids will come to expect this trademark treat each time they visit. It’s a tiny indulgence, but something that helps to set The Preppy Turtle apart. Once again, the joy of discovery at work. It’s one of those many little details that makes shopping at a boutique special.
Next time you’re in Bedford Hills, stop in and say hi to Ann at the Preppy Turtle right next to the train station. It’s a unique and very pleasant experience.
Mid-May means we are now officially in farmers market season. It's now time to spend Saturday mornings in those bustling parking lots and open fields surrounded by people wheeling their burlap bags overflowing with local produce and prepared foods, along with that little spring in their step that could only come from the rhythms of lively local musicians. (There's a lot more to local than food.) The old-fashioned way to shop is back in a big way in the 21st century. It's about the food, but it's food mixed in with tasty samplings, mingling with neighbors, and generally relaxing at this new ritual weekend destination.
With the inevitable back and forth between customer and small business owner, it all takes a bit longer, but nobody seems to mind. No one is in a hurry because this is the antithesis of one-stop shopping. It's nice getting to know the people who feed your family. That's how Manhattan chef and restaurateur Robert Arbor described the marché ritual in his native France. When you think of it that way, a farmers market is a very personal experience, fueled by invisible ingredients like goodwill, trust, and a healthy dose of culinary curiosity. People want to feel good about what they're eating and where they're shopping.
Why do we, as a micro-confectioner, participate in farmers markets? First and foremost, La Petite Occasion is a farmers market product. The ingredients that go into our caramels and toffees are found in farmers markets in the Hudson Valley. Our butter comes from Kriemhild Dairy. Our heavy cream is from Hudson Valley Fresh. The whey we use as a stabilizer comes from Sohha Yogurt. Farmers markets are a natural fit for us, but they are rewarding to small businesses like ours for many reasons: